RECORD vs. Case Status: What’s the Difference?

In an era where technology is revolutionizing industries across the board, the legal sector is no exception. One of the most sought-after innovations in legal tech has been the development of client portals. These digital gateways promise a multitude of benefits for both attorneys and their clients, including:

  • Reduced Queries: By providing clients with a centralized location to access case information, legal documents, and updates, attorneys hope to minimize the barrage of questions that often flood their inboxes and voicemails.
  • Streamlined Communication: A well-designed client portal can serve as a two-way street for communication, making it easier for clients to reach out and for attorneys to respond in a timely manner.
  • Enhanced Transparency: Client portals can offer real-time updates on case statuses, fostering a sense of transparency and trust between attorneys and their clients.
  • Cost-Efficiency: By automating certain tasks and communications, client portals can also reduce operational costs, allowing law firms to allocate resources more effectively.

However, despite these apparent advantages, traditional client portals have struggled to achieve mass adoption. The primary stumbling blocks have been issues related to information flow and user adoption. Even with a portal in place, clients often revert to traditional methods of communication, like phone calls and emails, to seek clarifications or updates. This defeats the purpose of having a digital platform designed to streamline these very processes.

In this blog post, we’ll explore how RECORD and Case Status, two leading platforms, offer different but complementary benefits to the legal industry.


RECORD Logo - Personal Injury Case Management Software
Versus Symbol with RECORD Feather - Comparing Legal Tech Solutions
Case Status Logo - Legal Client Management Software

Overview of RECORD

The Mission and Vision of RECORD

At RECORD, our mission is to create a modern platform that educates, informs, and involves clients in their personal injury cases in a way that maximizes their recovery and settlement amounts. Our vision is to set a new standard for client engagement and education in the personal injury sector, leveraging technology to bring unparalleled efficiency and transparency to the attorney-client relationship.

Why We Focus on Client Data Aggregation

We believe that informed clients are empowered clients. That’s why we prioritize real-time education and guidance. Our platform is designed to aggregate crucial client data, but we go beyond data collection. We help clients understand the significance of each piece of information they provide, ensuring that nothing crucial is left out when it comes to building a strong case.

Overview of Case Status

The Mission and Vision of Case Status

Case Status is designed with the primary aim of enhancing attorney-to-client communication. Their mission revolves around providing attorneys with the tools they need to keep clients informed and satisfied throughout the legal process.

Why They Focus on Attorney-to-Client Messaging

Case Status recognizes that attorneys often face challenges in maintaining consistent and clear communication with their clients. Their platform is engineered to address this specific need, offering features like built-in messaging systems and automated milestone updates. While Case Status doesn’t concentrate on aggregating client data like RECORD does, it serves a distinct and valuable role in the legal tech ecosystem by facilitating better attorney-to-client communication.

Distinct Focus Areas

RECORD and Case Status address different needs within the legal tech ecosystem. RECORD is designed to empower clients by aggregating crucial data and providing real-time education. In contrast, Case Status primarily enhances attorney-to-client communication. While both platforms have their merits, the choice between them should be guided by your firm’s specific requirements.

Pricing and Value

Both RECORD and Case Status have competitive pricing models that are structured around the number of clients on the platform. The true value of each solution is best assessed by aligning it with your firm’s unique requirements. If your focus is on data aggregation and client education, RECORD is your go-to solution. For firms that prioritize attorney-to-client communication, Case Status may be more suitable.

Comparing Key Features: RECORD vs. Case Status

Client Communication
RECORD
✅ Real-Time Education and Data Aggregation
Case Status
Text Messaging
Case Management
RECORD
✅ Teaches Clients How to Manage Their Case
Case Status
Automated Messaging and Co-Counsel Capabilities
Security
RECORD
HIPAA Compliant
Case Status
Security Commitment
User Experience
RECORD
✅ Design Principles for Client Involvement
Case Status
Legal Client Portal, Mobile Client App
Client Feedback
RECORD
✅ Focus on Client Satisfaction for Referrals
Case Status
Client Feedback Tracker

Making an Informed Decision

In the ever-changing world of legal technology, selecting a platform that aligns with your firm’s needs is essential. RECORD and Case Status each offer unique features tailored to different aspects of client management.

RECORD focuses on client data aggregation and real-time education, aiming to enhance the client experience and facilitate case building. Our competitive pricing model is structured around the number of clients, offering a solution that aligns with your firm’s specific needs.

Case Status, on the other hand, is geared toward improving attorney-to-client communication. It’s a useful tool for firms looking to streamline their client interactions, although it may require some workflow adjustments.

Ultimately, the choice between the two platforms should be based on your firm’s unique requirements and priorities.

Lawyers celebrating the superior features of RECORD over Case Status in client management
KennyRECORD logo

Kenny Eliason
As the CEO and cofounder of RECORD, Kenny is an experienced entrepreneur, public speaker, and legal expert. He regularly contributes his industry knowledge and insights on personal injury issues and their impact on the client experience to the RECORD blog. As a frequent presenter at conferences and events, Kenny provides valuable insights and actionable advice for the personal injury industry.

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